Agenda

Cool off with a little cocktail magic this summer.

In this tropical-inspired virtual mixology experience on Thursday, July 23rd, we’ll shake up two breezy rum-based cocktails: the Jungle Bird and the Virgin Islands Painkiller, featuring refreshing pineapple and citrus flavors perfect for summer sipping. Mocktail and cocktail options will be available for everyone to enjoy.

While enjoying cocktails alongside a live mixologist, we’ll explore how leading contact centers are using AI to eliminate operational friction and unlock better business outcomes.

During this session, we’ll:

• Mix and enjoy two summer-inspired cocktails alongside a live mixologist
• Discover why many contact center challenges aren’t staffing issues, they’re friction issues
• Learn how AI helps reduce agent effort, improve supervisor visibility, and accelerate customer resolution
• Explore practical ways to eliminate repetitive work and disconnected workflows across your operation
• See how organizations are improving productivity, customer satisfaction, and operational efficiency with Five9 AI solutions
• Connect with peers and industry leaders in a fun, interactive virtual setting

Join us for an engaging conversation on how reducing friction across your customer experience can help your teams accomplish more, without adding headcount.

About The Event

You Don’t Have a Staffing Problem. You Have a Friction Problem.

Most contact centers don’t struggle because they lack people. They struggle because agents, supervisors, and customers spend too much time navigating disconnected systems, manual processes, and inefficient workflows.

In this session, you’ll learn how AI can help eliminate those friction points and create measurable improvements across your operation.

Reduce Agent Effort

Empower agents with AI-driven guidance, automated workflows, and unified customer context so they can spend less time searching for answers and more time resolving issues.

Improve Customer Outcomes

Deliver faster, more personalized experiences by reducing transfers, shortening handle times, and helping customers get answers through the right channel at the right time.

Give Supervisors Greater Visibility

Leverage AI-powered analytics and real-time insights to identify bottlenecks, monitor performance, and make smarter operational decisions.

Eliminate Workflow Friction

Connect conversations, systems, and customer data across channels to reduce manual work and improve operational consistency.

Drive More Value Without More Headcount

Learn how organizations are using AI to increase productivity, improve customer satisfaction, and scale service operations without continuously adding resources.

The future of customer experience isn’t about hiring more people—it’s about removing the friction that prevents your teams from performing at their best.

Join Five9 to discover how AI-powered CX can help your organization work smarter, move faster, and deliver better customer outcomes.