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“The Sours” Virtual Mixology Experience With Working Solutions & Palomarr
January 31, 2024 at 4:00 pm - 5:00 pm
”In today's dynamic business landscape, organizations face predictable and unpredictable challenges, especially when it comes to customer experiences.
During this virtual mixology, we will explore the world of on-demand CX within travel and hospitality and its impact on customer service in the midst of a large-scale crisis.
In the face of an unprecedented hardship, we will show how a quick-turn solution enabled a leading airline to persevere and emerge better prepared.
This is a recorded stream of our Virtual Mixology Experience event held on January 31, 2024.
Join us Wednesday, January 31st at 4:00 PM PST for an exclusive, invite only “The Sours” virtual mixology class with Working Solutions and Palomarr.
About The Event
Great customer experience is the cornerstone of any brand’s identity. Join us as we take a deep dive into one company’s strategies of transforming a catastrophic situation into a new industry standard for service excellence.
Learn firsthand how industry professionals navigated a major airline’s customer-experience (CX) crisis in a snowstorm during the busiest holiday season—turning large-scale adversity into big-time success.
In this session, we will explore the art of rapid response and adaptive customer support. Dissect the pivotal role of on-demand CX solutions. Plus, discover how a seamless blend of efficiency and accuracy created the blueprint for success in the ever-evolving, travel-and-hospitality business.
About Working Solutions
At this event, you will gain powerful insights, such as:
- Empowering agents to meet and exceed key performance indicators (KPIs).
- Ramping up 200+% and easily managing volume peaks and valleys.
- Increasing call-center utilization by more than 75%.
- Saving 20% to 30% in operational costs.
- Differentiating your brand with excellent service.
- Reaching your customers in real time—when and where they need you.
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